Customer Service Representative Resume Keywords for ATS
Customer service resumes are screened for support skills and help-desk tools. These are the keywords an ATS expects.
Applicant tracking systems rank your resume by how closely it matches the job description. Below are the keywords ATS software and recruiters look for on a customer service representative resume. Use the ones that genuinely apply to you, woven naturally into your skills and experience sections — never stuffed.
Core skills
- Customer support
- Issue resolution
- Complaint handling
- Order processing
- Product knowledge
- Conflict resolution
- Active listening
- SLA
Tools & technologies
- Zendesk
- Salesforce
- Freshdesk
- Intercom
- CRM
See which of these keywords you're missing
Paste a job description into ATS Grade and it shows exactly which keywords your customer service representative resume is missing, plus an instant ATS score and a 12-point report — free.
Analyze my resume freeHow to use these keywords
- Only include keywords that reflect real skills and experience — honesty beats keyword stuffing.
- Mirror the exact wording of the job description when it matches your background.
- Spell out acronyms at least once (e.g. "Search Engine Optimization (SEO)") so the ATS catches both forms.
- Put your strongest keywords in your skills section and in your most recent role.